RISE Up – Customer Service Class Practice Test 2026 - Free Customer Service Practice Questions and Study Guide

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Which option is an example of an open-ended question?

Have you been in our store before?

What do you typically wear to work?

Open-ended questions invite more than a yes or no answer and encourage the person to share details, preferences, and reasoning. “What do you typically wear to work?” starts with what and requires description of style, dress code, and occasions, helping you understand the customer’s needs and tailor suggestions. The other options can be answered with a simple yes or no, or a brief phrase, so they don’t elicit detailed information or spark a deeper conversation about preferences.

Are you looking for something in particular?

Are you shopping for yourself today?

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